Return Policy

At Shophoria, your satisfaction is our top priority! If you’re not completely happy with your purchase, we’re here to help. Please review our return policy below for detailed information.

Eligibility for Returns

  • Items can be returned within 30 days of delivery.
  • To be eligible for a return, items must:
  • Certain items, such as final sale items, gift cards, or personalized products, are not eligible for return.

Return Process

  1. Initiate Your Return:
    Use the Contact Us form on our website to request a return. Be sure to include your order number and a brief description of the reason for your return.
  2. Receive Instructions:
    Once we receive your request, we will provide instructions on how to proceed with your return, including the return address.
  3. Ship the Item:
    Pack the item securely and ship it back to us using the method provided in the instructions. Customers are responsible for return shipping costs.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and applied to your original payment method within 5-10 business days.
  • Original shipping fees are non-refundable.

Exchanges

  • If you wish to exchange an item, please follow the return process above and place a new order for the desired item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please use the Contact Us form on our website within 7 days of delivery. Be sure to include photos of the damage or defect along with your order number.

Non-Returnable Items

  • The following items cannot be returned or exchanged:

Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.

Need Help?

If you have any questions or concerns about your return, please reach out to us through the Contact Us form on our website. Include your order number for faster assistance.

Thank you for shopping with Shophoria! We’re dedicated to making your experience smooth and enjoyable.